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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Breakdown of the bot metrics (Engaged with bot / Transferred to agent...)
      Hello, The Dashboard Zendesk Answer Bot can give the number of users who engaged with the bot within a specific timefrme...

      Publicado 06 mar 2025 · Adrian

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      End User: Detailed report
      Per Ticket#11543879 request, I am providing feedback on an end-user report that is not available. I need a report that p...

      Publicado 25 may 2023 · Gwynne Alkazin

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      Omnichannel Dataset Data Restrictions

      Quick overview of product feature request or feedback and note who is affected by this issue:

      I...

      Publicado 22 nov 2024 · Elaine Foster-Jones

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      Announcing enhanced Explore performance with a 37-month data retention limit
      Original article:

      Publicado 08 ene 2025 · 小林正左子

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      Explore Dashboard Beta Guide Data Set Not Available in Data Restrictions
      I want to migrate the various Guide dashboards we have in the current legacy dashboard builder to the new beta experienc...

      Publicado 03 mar 2025 · Stacy Win

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      [Improvement] Adjust functionality of All History setting in Explore dashboard time filter
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Publicado 20 may 2024 · Sam

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      Acceptance Rate on Agent Level for Messaging
      Feature Request: Agent-Level Acceptance Rate for Messaging Currently, the Acceptance Rate metric in Zen...

      Publicado 21 ene 2025 · Jahn

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      Exclude individual reports from Dashboard Data Restrictions
      We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

      Publicado 27 feb 2025 · D.Fitz

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      It is very easy to accidentally delete an entire dashboard in beta dashboard builder
      In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

      Publicado 04 oct 2023 · Jordan Means

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics. While it is doable hardcod...

      Publicado 18 abr 2024 · Tiziano Di Rauso

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