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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      After editing and saving report/ query it doesn't update in dashboard
      Completadas
      Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automatically...

      Publicado 02 jun 2022 · Csenge Orban

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      Feature Request: Macros, Triggers, Automations in Explore

      Feature Request Summary:

      I would like to be able to see data ...

      Publicado 18 mar 2022 · CJ Johnson

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      End-user Device information in Explore
      Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...

      Publicado 25 feb 2025 · ivan.genchev

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      Make the drill in function more clear in the new dashboard builder
      As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...

      Publicado 25 feb 2025 · Stephen McGirr

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      Possibilidade de colocar um texto informativo em campo do explore: "i"
      Nos relatório do explore possibilitar colocar um "i" nos campos, pra que quando o usuário passar o cursor do mouse apare...

      Publicado 14 feb 2025 · Ana Beatriz Nicolete

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      Add a data table to the FiveTran Schema which captures every time a zendesk user has viewed a ticket
      Would it be possible to add a new data table to the FiveTran Schema which captures every time a zendesk user is viewing ...

      Publicado 14 feb 2025 · Kyle Hooper

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      Explorer　ダッシュボードの配信スケジュール設定について
      週1回ダッシュボードの「配信スケジュール設定」を利用して、データの出力を検討しています。 現状では「メンバーまたはグループ」への「メール配信」の設定しかありません。 メール添付での送信ではなく、指定の共有フォルダに保存できるようご検討願いま...

      Publicado 19 feb 2025 · 加藤　暁生

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      feature request: show country in talk reporting, cant see where users call us from
      Hello! I recently enabled international outbound calls and I wanted to see which countries call us the most to calculate...

      Publicado 18 feb 2025 · Pedro Cassian

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      Let me open queries in a new browser tab
      Planeado
      When I cmd+click on a query from the query list, I want it to open in a new tab. I often want to compare multiple querie...

      Publicado 29 jun 2021 · CJ Johnson

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      CSAT Customization
      Planeado
      1. Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even...

      Publicado 17 mar 2024 · Noriko Gipp

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