Búsquedas recientes

No hay búsquedas recientes

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Zendesk email Outlook functionality
      Respondidas
      Dear Zendesk community, I've searched most of your articles, but unfortunately couldn't find 100% answer of what I'm loo...

      Publicado 20 ene 2021 · SUNKKAA

      2

      Seguidores

      0

      Votos

      0

      Comentarios

      Can't submit Tickets as pending when replying
      Respondidas
      So we noticed that when we have a new or open ticket and we write a public reply to the user we can't save the ticket as...

      Publicado 21 ene 2021 · Daniel Niemeier

      3

      Seguidores

      0

      Votos

      3

      Comentarios

      Where to configure fields which are common to sub-domain ?
      Respondidas
      We need to configure few custom fields for our ZAT app. And these fields are common across the sub-domain. Please guide ...

      Publicado 02 feb 2021 · Sushant Patade

      2

      Seguidores

      0

      Votos

      3

      Comentarios

      Tables in Tiket
      Completadas
      Hi, I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the table...

      Publicado 03 feb 2021 · Grant Mason SMC ZD

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Importing data into Zendesk as ticket?
      Respondidas
      Hi All, I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how ...

      Publicado 04 ene 2021 · ezhil

      6

      Seguidores

      1

      Voto

      2

      Comentarios

      Deleting signature from tickets with a particular tag
      Respondidas
      Hi, we connected Zendesk with different marketplaces. Tickets submitted from there gain a proper tag like "amazon". Now ...

      Publicado 26 ene 2021 · Jan Fendel

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Can we make a private comment public?
      Respondidas
      We need the ability to make a private comment public after review. Does Zendesk support that?

      Publicado 28 ene 2021 · Aniqa Elahi

      3

      Seguidores

      0

      Votos

      2

      Comentarios

      Single email for the group
      Respondidas
      Good afternoon people! I need some help. I need to link an email box to a ticket group. For when the group creates the t...

      Publicado 21 ene 2021 · Felipe (Tecna)

      3

      Seguidores

      0

      Votos

      2

      Comentarios

      Support not cutting messages correctly
      Respondidas
      Is there a way to make Zendesk cut messages properly if there's a discussion going between 2 non Zendesk persons and Zen...

      Publicado 18 ene 2021 · Otto Lindqvist

      4

      Seguidores

      2

      Votos

      4

      Comentarios

      Zendesk Support Forwarding unworked tickets
      Respondidas
      I'm trying to create an automation that will automatically forward an idle ticket to a contractor. The problem is that I...

      Publicado 19 ene 2021 · Jefferson Black

      2

      Seguidores

      0

      Votos

      2

      Comentarios