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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


I have a "Reason" field with 5 choices. I have a "Sub-Reason details" field with 15 choices. When I select the "Reason" ...

Publicado 07 jun 2021 · John Mike

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Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

Publicado 22 abr 2021 · Léo Branch

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Hello Everybody, Currently we're using Alias A (ab...

Publicado 28 may 2021 · Kuldeep Patidar

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Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

Publicado 20 may 2021 · Justin Francisco - UpWork

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I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

Publicado 21 may 2021 · Corey Wahler

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Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

Publicado 18 may 2021 · Olivier BRUYLANDT

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How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

Publicado 12 may 2021 · Miles

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Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

Publicado 27 abr 2021 · Patrick Crane

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How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...

Publicado 26 abr 2021 · Chin Lancelot

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Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

Publicado 14 may 2021 · Cameron Priem

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