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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Comment mettre en place un blocage/avertissement lors de la mise en attente d'un ticket selon certaines conditions ?
      Bonjour, Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertissem...

      Publicado 19 feb 2025 · Catherine CHAPLAIN

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      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Publicado 25 feb 2025 · mfg

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      Organization fields in each ticket
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      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require special...

      Publicado 16 feb 2022 · Claus Meisel

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

      Publicado 19 feb 2025 · Michael

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      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there, I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webh...

      Publicado 12 feb 2025 · Rich Herbert

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      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      Publicado 05 feb 2025 · joyce baxley

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      Best way to note multiple products in a form
      Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support. In some case...

      Publicado 06 feb 2025 · Zach Gilbert

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      Zendesk vs Outlook Reactions
      Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't fi...

      Publicado 06 mar 2024 · Daniel Silva

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      White, hidden text string at the end of public reply to new ticket
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      Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a...

      Publicado 23 mar 2023 · Kevin Zhou

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      Customize Dashboard in Home section in Support
      Dear Zendesk Product Team, We would like to share our suggestions for enhancing the customizable Dashboard for Agents. N...

      Publicado 17 oct 2024 · Zhansaya Adyrbek

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