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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Set assignee and group based upon end user country
      Respondidas
      Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...

      Publicado 05 jul 2021 · James Beniston

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      Not Receiving Replies on Support tickets
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      Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

      Publicado 28 jun 2021 · Winter Belmont

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      Bulk Support Emails function?
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      Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay ...

      Publicado 15 jul 2021 · Taimoor Khan

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      Changing Ticket Forms Automatically based on Keywords in incoming E-mail.
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      Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

      Publicado 13 jul 2021 · Fakhri - [FSG] Customer Care

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      Support desk as a 3rd party
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      We are a 3rd party for our clients and act as support desk for them. Typical cases can flow like this: customer buys som...

      Publicado 07 jul 2021 · James Burt

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      Repeated user notification
      Respondidas
      We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...

      Publicado 05 jul 2021 · Vladimir P

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      Show support ticket without sign in with login form
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      Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. I...

      Publicado 30 jun 2021 · William POITEVIN

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      CSAT in you zendesk tickets (instead of after closed)
      Respondidas
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to ...

      Publicado 28 jun 2021 · Danja Overgaag

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      Create dependency ticket fields
      Respondidas
      I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

      Publicado 19 jul 2021 · Marco van Bergeijk

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      Adding A Second Support Email For A Canadian Group/Team
      Respondidas
      Hello! I have Organizations created for a US team and a Canadian team of agents (

      Publicado 10 jul 2021 · zach.prasser

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