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CSAT in you zendesk tickets (instead of after closed)

Answered
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Danja Overgaag

Posted Jun 28, 2021

Hi,

We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to the measurement. We currently notice that customers often do not open the CSAT mail that follows the closing of a ticket.

Can you explain to me how we can add the CSAT to a ticket?

Kind regards!

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    Brett Bowser

    Zendesk Community Manager

    Hey Danja,

    You should be able to edit one of your default triggers or apply a macro that includes one of the CSAT placeholders which I've linked for you.

    Let me know if that doesn't get you the results you're looking for!

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    Danja Overgaag

    Great!

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