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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Add columns to Deleted and Suspended ticket views
      Respondidas
      Hello, I woud like to add "Requester" column in the Suspended and Deleted ticket views. How to do it ? Thank you

      Publicado 05 ago 2021 · Renaud Croix

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      Out of Office Notification
      Respondidas
      Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The problem ...

      Publicado 09 ago 2021 · Sunita Ramdien

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      Multiple ticket created when support adress in CC
      Respondidas
      Hello, As it should be, when my suppport address is in CC of a mail, a ticket is created. But when an other person that ...

      Publicado 10 ago 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Respondidas
      Hi! Second day of Zendesk here. I have looked for answers but could not find anything similar. When I see a new ticket u...

      Publicado 06 ago 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Respondidas
      Customer's keep contacting us using the support email

      Publicado 06 ago 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Respondidas

      We work 24/7 and each agent has a specific roster.

      Publicado 09 ago 2021 · vaibhav

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      Do Zendesk tickets support all types of HTML?
      Respondidas
      Hi Zendesk! We learned that Zendesk tickets support HTML. Do you know if it supports all HTML features, or only...

      Publicado 04 ago 2021 · Jessica Su (Data)

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      Attaching files to tickets with user consent
      Respondidas
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to ...

      Publicado 03 ago 2021 · Nacho Cortés

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      Suspended tickets
      Respondidas
      We are seeing a number of suspended tickets being generated. I tried to apply triggers and automation but they don't app...

      Publicado 27 jul 2021 · Bill Spies

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      Cloning tickets prevented by attachments?
      Respondidas
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Publicado 21 jul 2021 · Roger Whitacre

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