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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.


Hello everyone!   I'd like to know if it would be possible to send bulk messages on Whatsapp via Zendesk?   Actually, I'...

Publicado 12 feb 2025 · Thiago J.

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I understand that If we enable multiple features, they would be presented in this order: Self service Live chat (only d...

Publicado 18 oct 2024 · mfg

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Need to send message from customized third party application to live agent after making websocket connection. There is n...

Publicado 07 feb 2025 · Sunil Panwar

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even though my agents are all online, but mobile sdk keep telling customer no available agent, why is that? Should i als...

Publicado 08 feb 2025 · Chopin Ke

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We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets.  When they come in we have ...

Publicado 02 feb 2025 · Aaron

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I added the messaging web widget to my app and login users if they are authenticated: window.zE('messenger', 'loginUse...

Publicado 14 dic 2023 · Eric

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My understanding is that when using the JWT Authentication, when a live transfer step is reached in the flow builder, th...

Publicado 25 sept 2024 · Jason Kadlec

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this is your wiki https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/quick-start-ch...

Publicado 15 nov 2024 · wangchaoying wang

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We need to use the “custom launcher” for Zendesk Messaging widget, but the instructions in the dev guide don't say where...

Publicado 23 jul 2024 · Kyle

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We’re facing an issue with our Zendesk text number and WhatsApp Business. When attempting to set up WhatsApp Business, w...

Publicado 20 dic 2024 · Alpay Zeyrek

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