Ollie Thirlwell-Pearce

Hi There - 

I want comments on our FB ads to raise a new ticket, to ensure that we respond, but I do not want each time we post to raise a ticket as that just clogs up the queue with tickets that require no action.

We're regularly creating lots of ads in one go (as a new ad will go into multiple audiences) as well as posting on our social channels daily, so this is a bit of a frustration. Is there a way to block tickets from being created when we post, but still enable them on dark posts for ad comments? Alternatively, is there a way of automatically deleting these unnecessary tickets (I have tried automations but struggling to find something that will work!). 

Keen to hear of anyone's solutions as I'm sure we're not alone in this!

Thanks, 

Ollie