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Dayana
Incorporación 09 may 2022
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Última actividad 24 mar 2023
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Última actividad de Dayana
Dayana hizo un comentario,
Hola, ¿cómo puedo enviar CSAT por Instagram DM?
Ver comentario · Publicado 24 mar 2023 · Dayana
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Dayana hizo un comentario,
Hello there, Comunity!
Any has any comment could help me?
You mentioned:
'This query measures the time a ticket spent in a group before being moved to another group; it does not include the time a ticket spent in a group before it was solved.'
Is there a way to adjust the formula to include also the time spent in the last group that solves it? For our reporting, it is important to calculate all the time by group in the lifecycle of the ticket and I'm missing the last one (the time of the group that solved the ticket).
I appreciate your time and answers / advices to achieve this goal, because I have a lot of time trying to do this... Thanks!!! :)
Ver comentario · Publicado 23 may 2022 · Dayana
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Dayana hizo un comentario,
Hello there, team!
You mentioned:
'This query measures the time a ticket spent in a group before being moved to another group; it does not include the time a ticket spent in a group before it was solved.'
Is there a way to adjust the formula to include also the time spent in the last group that solves it? For our reporting, it is important to calculate all the time by group in the lifecycle of the ticket and I'm missing the last one (the time of the group that solved the ticket).
I appreciate your time and answers / advices to achieve this goal, because I have a lot of time trying to do this... Thanks!!! :)
Ver comentario · Publicado 16 may 2022 · Dayana
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Dayana hizo un comentario,
Hello, so, is not a way to measure the time a ticket was assigned to each group when my ticket could be assignee to several and differents groups?
Ver comentario · Publicado 16 may 2022 · Dayana
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Dayana hizo un comentario,
Hello!!! I need to do this without this app. I need to know all the time an agents have a ticket even if they are not into.
Can you help me please?
I don't have the app, and I wouldn't like to add another app.
I appreciate your answer!! I have many days on this.
Ver comentario · Publicado 09 may 2022 · Dayana
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