Comment changer le nom de mon bot de conversation dans le widget de messagerie ?

image avatar

Cath B. [Digital Sales AE]

Modification le 29 avr. 2025

1

0

8 commentaire

Date
    Les plus récentes
      image avatar

      Audrey Ann Cipriano

      Hi Joshua Aaron G unfortunately there's currently no way to change the bot avatar as of yet - our team is working on it, but it's a while away. 

      I recommend following our Release notes here so you'll be notified once new features are released. Thanks! 

      0

      image avatar

      Joshua G

      Gabriel Manlapig is can we request the ability to change the bot's avatar in messaging? 

      0

      image avatar

      Gabriel Manlapig

      Hi Philip,
       
      The Messaging Widget has limited API methods as listed here Web Widget API for more information. Based on the web widget script above, it will only work for Web widget (Classic).
       
      I hope this helps! Thank you.
       

      0

      image avatar

      Philip Crump

      Sam Livingstone - DynaNet I'm not sure this works with Messaging, I can't get it to anyway. This looks like a live chat widget call which I think will only work with the web widget (classic). 

      I'm happy to be proven wrong if you can show the code working with Messaging?

      Thanks

      0

      image avatar

      Karen Dallas Hartig

      you did a great thing by providing the language!

       

      0

      image avatar

      Sam Livingstone

      Zipcar, Inc. Jeff C

      It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

      Thanks,

       

      <script type="text/javascript">window.zESettings = { 
webWidget: { 
answerBot: {
avatar: { 
url: 'https://link-to-some-image', 
name: { "*" : 'Zendesk' 
} 
}, 
title: { "en-US": "Support" 
} 
} 
} 
};
</script>

      0

      image avatar

      Jeff C

      Hello Danny,

      This is currently not possible but there are plans on addressing this in the near feature or later this year. Please follow our Whats New page to be updated on our latest Product updates.

      1

      image avatar

      Danny Koss

      Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

      2

      Se connecter pour laisser un commentaire.

      Détails du compte

      Se connecter pour voir les détails

      Connectez-vous pour voir les détails de votre compte en un coup d’œil

      Se connecter

      CONTENU SUPPLÉMENTAIRE

      En savoir plus
      AI agents
      Using autoreplies with AI agents