Really new to Zendesk Talk (haven't even implemented yet) but I'm shocked to learn there is no user-friendly way to automate updating an Agent's Talk status to "offline" or "away" if they've missed a set number of calls or are inactive in Support for a set amount of time. This seems like a dire and crucial need for many (if not all) Talk clients. Zendesk does an awesome job at advertising their products as they will "boost efficiency and customer satisfaction" but the lack of this specific feature seems a bit contradictory to that. As a customer (with a potentially urgent issue), I would not be satisfied if I was waiting for a vendor (us) to answer my phone call only to learn that agent is on vacation. This is especially true in the healthcare field.
My team is only 25 people, I can't imagine how larger companies are managing this? Any advice that's not the API?
I see several posts about this, some as old as 2017 and 2019, others also from a few years ago, and others from earlier this year. Nearly all mention that it's 'on the roadmap' somewhere, but can we get something a little more concrete?
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