Allow me to Bulk Update Agent Groups

8 Commentaires

  • Commentaire officiel
    Tom Dupuche
    Zendesk Product Manager

    Hi Ruth Nogueron

    Yes unfortunately it's one by one at the moment in the user interface. The other option is using the API but may need some developer assistance. Here's the link to the API https://developer.zendesk.com/api-reference/ticketing/users/users/

    We do have bulk manage groups on our roadmap towards the end of 2022. This feature will be in the user interface not a CSV. We also have improved CSV upload to add and remove team members from Groups in 2023.

    Jamie Noell We don't currently have plans for a CSV to create groups. I've added it as a future item for consideration.

    Regards,

    Tom

    Product Manager - Zendesk

     

  • Tom Dupuche
    Zendesk Product Manager

    Hi @..., thanks for your feedback.

    I’m the product manager working on staff/team management here at Zendesk. I’m currently researching this area so we can make it easier and more efficient to manage large numbers of staff/team members using Zendesk.

    We’re considering a few different possible solutions to solve the problem of managing group membership assignment at scale, one of which is a CSV upload along the lines of what you have described.

    I’d like to understand more about your workflow and the challenges you’re facing in this area. Could I reach out to you directly to have an offline chat?

    Regards,

    Tom Dupuche

    Senior Product Manager - Staff/team management

    Zendesk

    3
  • CJ Johnson

    Hi @..., sure thing! 

    0
  • Tom Dupuche
    Zendesk Product Manager

    Great, thanks @.... I've sent you an email to connect.

    -1
  • Stephen Belleau
    Community Moderator

    @... Curious if there has been any progress here, and/or if you can talk through the few different solutions you're considering. 

    0
  • Jamie Noell

    It would also be helpful to do a CSV upload to create groups, just as we can do an import to create organizations and people.

    0
  • Ruth Nogueron

    Tom Dupuche I'd also like an update on this. Our org and use of Zendesk has grown significantly and we are now using Zendesk for much more than just our Support team. We've decided we need to update our default group so that any new agents are automatically in this new default group - but we have hundreds of other users that we need to move their default group to the new one and, at this point, it seems the only way to do that is by manually updating those users.

    0
  • Carson den Dulk

    Tom Dupuche, is there any update on the CSV upload feature for groups as mentioned above? I have worked with a number of clients where this would have been very beneficial. 

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk