Automatically assign new tickets to known problem tickets

1 Commentaires

  • Mario Sperlich

    Hi Matt,
    this is probably way too late but just in case.
    You can create a webhook for Zendesk to call it's own API.

    For your case you want to update your current ticket and set the field "problem_id" to your Problem ticket id (i.e. 10000 based on your example).
    The webhook can then be called as action in your trigger.

    Best regards,


Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk