Sending Proactive SMS to end-users who have not been created
It would be great to have a feature where you can send an SMS to a phone number that is not already an end-user. We have agents who do not have access to create a new contact, and sometimes reach out to users who have never contacted us in the past.
This is already possible with the use of Sunshine Conversation's Notification API. To learn more about how you can build this experience using our API, please reach out to your Account Executives.
As for supporting this out of the box without any development work, I will share your feedback with the team. This is definitely an area that we are exploring but don't have any concrete plans at this time.
I second Matthew on this!
It is so important to send proactive SMS also to the part of current customers who do not contact first the CS team but who should be informed later by SMS for some urgent updates.
Also, the option would be from any country to the other countries (not specific on a few nations).
Matthew (Jason) Huh Nico V- Hi from Textline! We're a Zendesk Marketplace App that allows you to send & receive texts from directly within Zendesk Support or Sell. Textline is an out-of-the-box solution and we offer international texting. You can learn more on our marketplace page and if you have any questions or want to see a demo, feel free to use the 'contact us' link and reach out!
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