Automatically reassign agent who last updated a ticket
We have a process where agents are responsible for all new and open tickets during their shift. Sometimes the open tickets are handled by the next agent, but still associated with the previous agent on shift.
Please provide trigger that can be made to accomplish this.
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Would the below help you?
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Hello Matthew,
It looks like Edwin was able to provide a trigger example that should help with your workflow question! If you have any other feedback, please feel free to continue to use the Community page. And if you need help with that trigger, I encourage you to contact our support team.
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