Trigger Condition Request for "status" is "deleted"



Publication le 23 août 2021

The available status conditions we use for one of our triggers in ZenDesk include:

Status is New
Status is Open
Status is Pending
Status is Solved
Status is Closed

but there is nothing for
Status is Deleted

The absence of a "deleted" status means that when a ticket is deleted from inside ZenDesk, an external server will not receive any message that this deletion has occurred.  This causes the external copy of the ticket to be orphaned within the external system, even though it has been deleted from ZenDesk.


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