Creating, managing, and using organizations

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Chris Malarky

Publication le 28 juil. 2021

Sorry if this is a dupe, but didn't show up in a search...

As discussed in https://support.zendesk.com/hc/en-us/articles/203661976 the ability to only allow "Add Comments" at the Org level and not per-user feels backwards.

The usual request we get is that a select few admins at our customers want to be able to edit all tickets, and they are happy to have all users view all tickets, but never the other way around.

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