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Feature Request: Add trigger / automation support for adding Social Channels as Conditions

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Iree Skinkle

Publication le 26 juil. 2021

Today, I can add a condition as the following: Channel is Instagram Direct 

However, I have multiple Instagram accounts added and there is no way to add an individual account as a condition for more granular routing. 

The only workaround present is to assign each Instagram account a different brand, but this would only work for accounts on the enterprise plan most of the time since professional limits us to 5 brands. 

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    Prakruti Hindia

    Zendesk Product Manager

    Thank you for writing in. Being able to route based on different social channel integrations is on our H2 roadmap. 

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