Limited functionality for bulleted and number lists in Support

Hi,

Is there any scope to expand the bulleted and numbered lists in Support?

Example below: -

In a B to B environment, we often sent out large emails and use the bulleted and number list formatting, this feature is very limited in the text editor for Support and causes us issues. Sometimes we already have the information we wish to share in a normal Outlook email or Word, when you try to copy this to ZD, it makes a mess of it and is very difficult to read.

A little like the limited options for text colouring, we would expect these basic features to be available when sending corporate emails to our customers, please consider these points as we need to send our mails in a professional easy to read format, which is not always possible with Zendesk.

When we started with Zendesk, we thought we had a full HTML editor available to us? This clearly isn't the case?