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Group email adding to side conversation

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Igor Czajkowski

Publication le 22 mars 2021

Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currently, there is no way of adding multiple emails or a group of people to the same side conversation message with one click. Every recipient must be added separately which is time-consuming. 
Proposed solution:
1. adding a group of recipients
2. adding multiple emails separated by comma, copied from other source

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