At the moment we use child ticket to create work for other teams, these teams will go back to the customer directly, rather than going to the advisor that raised the ticket. We raise child ticket via side conversations by using macros at the moment
Currently, the advisor raising the ticket needs to manually change the requester of the child ticket to the requester of the parent ticket. The reason we need these to be the same is that we have automations off the back of the child ticket to email the requester (customer).
I would like the ability to set the requester on a child ticket when using a macro. This would save advisors time and also reduce the risk of an automation emailing the incorrect end user.
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