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Zendesk Talk Transfer Failure

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Leo Medalla

Publication le 30 juin 2021

Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

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    Dave Dyson

    Hi Leo -

    It's possible your agent may be experiencing a local network issue. Have them try running the Twilio network test, and clear their browser cache and cookies. If this behavior still occurs after these adjustments have been made, there are additional troubleshooting steps in these articles (some of which may require you to involve your IT personnel):

    How can I troubleshoot Talk issues?
    Identifying and addressing agent collision in Play mode

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