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Different Hold Time by brand (Talk)
Publication le 22 mars 2021
Would love to have the ability to set different hold time and maximum queue volume by brand or by number, rather than just be a general Talk setting for multibrand. Each brand (organized by region for my company) has different customer expectations when calling a support line that should not be kept generalized.
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2 commentaire
Joshua Bentley
I support this message.
We currently have two phone numbers and I'd like to allow customers to hold for a longer time when calling one vs. the other.
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Dana Coffman
YES, this would be awesome!
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