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Changing tagline based on language settings or department

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Tim Broere

Publication le 20 oct. 2021

We run 2 websites on different languages: Dutch and German. Therefore we would like to change the tagline of our agents, based on the website that they are serving.

At the moment it seems that this is not possible, which forces us to make a very general tagline that does not fit both the Dutch and German website.

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    Ramin Shokrizadeh

    Zendesk Product Manager

    Tim Broere You can use the Javascript API to set the text of the concierge title but not the agent tagline: https://developer.zendesk.com/api-reference/widget/settings/#concierge

    You can also choose to hide the tagline all together using the Javascript API: zESettings.webWidget.chat.profileCard.title

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