Theme Marketplace: Standard to Developer version upgradability

6 Commentaires

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi @...

    Thank you for posting here so other developers/partners can chime in.

    I completely agree they are important features. and we have not forgotten your feedback when you have raised it earlier, but we have not been able to prioritize it so far. I've recorded your requests and they are part of our roadmap considerations. Unfortunately we are not in a position right now to give you a better answer.

  • Calvin

    Hi @... , thanks for your update on this feature request. We also have a lot of clients questioning about the same thing as well. Some of them got very frustrated to a point that they started questioning why they have to pay a seperate theme license just for the upgrade, instead of the difference. The current pricing setup makes little sense and it becomes a major roadblock for us to recommend Zendesk to them. It would be great to get this sorted as soon as possible.

  • Josie Krogh

    Hi, I'm wondering if this issue has been worked out? I recently purchased a standard theme and would like to upgrade to the developer license, but do not want to pay the entire cost again.

  • Troy Tingle

    Our company has the same question. Can we purchase a Marketplace Theme as Standard, and if we find later we need to Edit Code, we would then upgrade to Developer.

    From this article is appears we need to purchase Developer out of the gate.

    Please consider adding the "Developer" Marketplace Theme upgrade option later for customers.



  • Alex M

    Hi, we have the same question here. Is there any update regarding the feature?

  • Casey Cole

    I tried to upgrade from Standard to Developer, and it did not give me the option. This is a bit of a bummer that I have to pay for two separate licenses. I would have just went with the Developer option to begin with had I known.


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