Theme Marketplace: Standard to Developer version upgradability
Availability of Guide Help Center themes on Zendesk Marketplace has made it easier for customers to find and use good custom themes.
However, a lot of customers have reached out to us (Diziana - a Zendesk Authorized Partner) complaining that they aren’t able to upgrade the standard version of themes to developer version by paying the difference. They are required to purchase developer version separately, and reconfigure/customize it again.
We have tried to help some customers (who didn’t want to buy a developer version by paying full amount) by offering them a full version directly. This is something we can’t keep doing as a business, and we will really want customers be able to upgrade versions by themselves by paying the difference.
As a theme author and seller in the marketplace, we don’t even have tools to see who is trying our themes, who has purchased our themes, and to upgrade versions for our theme customers.
I have raised this concern with Zendesk directly a couple of times; and have requested many of these customers to share their feedback to Zendesk. Hopefully then this important feature might find a place on product development roadmap. I will request the concerned team to add essential features, as marketplace should have, for customers and sellers.
Thank you for posting here so other developers/partners can chime in.
I completely agree they are important features. and we have not forgotten your feedback when you have raised it earlier, but we have not been able to prioritize it so far. I've recorded your requests and they are part of our roadmap considerations. Unfortunately we are not in a position right now to give you a better answer.
Hi @... , thanks for your update on this feature request. We also have a lot of clients questioning about the same thing as well. Some of them got very frustrated to a point that they started questioning why they have to pay a seperate theme license just for the upgrade, instead of the difference. The current pricing setup makes little sense and it becomes a major roadblock for us to recommend Zendesk to them. It would be great to get this sorted as soon as possible.
Hi, I'm wondering if this issue has been worked out? I recently purchased a standard theme and would like to upgrade to the developer license, but do not want to pay the entire cost again.
Our company has the same question. Can we purchase a Marketplace Theme as Standard, and if we find later we need to Edit Code, we would then upgrade to Developer.
From this article is appears we need to purchase Developer out of the gate.
Please consider adding the "Developer" Marketplace Theme upgrade option later for customers.
Hi, we have the same question here. Is there any update regarding the feature?
I tried to upgrade from Standard to Developer, and it did not give me the option. This is a bit of a bummer that I have to pay for two separate licenses. I would have just went with the Developer option to begin with had I known.
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