Feature Request: Add the ability to customize the organization subscription email

3 Commentaires

  • Jozsef Keresztes

    Hello Alejandro,
    May I ask is there any news regarding the implementation of this feature request?

    Please check https://support.zendesk.com/hc/en-us/community/posts/4409152857370-Organization-Follow-button-modification as my problem is similar, however we would like to have an option to hide the content of a ticket in the mail notification

    Thank you in advance!

  • Philip DiStefano

    I am also interested in this request.  Our tickets occasionally have PII in them, which simply cannot be sent out via insecure emails, which is what Zendesk currently does.  We need to be able to redact comments/ticket summaries from all emails in Zendesk.

  • Fabien BONHOMME


    same request here.

    Please Zendesk, add same features as CCs and Followers


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