[Messaging] Auto detect website language?
It would be great if messaging can auto detect website language and allow us to set different flows accordingly. Right now although we can allow customer to select language using flow builder and build the flow using the selected language, however for those message sent by system (e.g. "was it helpful" after articles; Rating after ticket solved), it couldn't be translated or changed.
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Hi Ashely,
The "was it helpful" text after articles should be translated. Could you confirm that you've enabled the auto-translation feature in Flow Builder
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Hi @...,
Thanks for the reply.
I have checked with your help desk colleague before, he was telling me the auto-translation only works after customer has been directed to an agent, therefore it won't translate the "Was it helpful". Is that true? Please clarify, thanks.
Regards,
Ashley
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Auto-translation in Flow Builder translates your flow into 18 supported languages. Depending on the browser locale, Answer Bot is able to talk to your end-users in the matching language and that includes having "was it helpful' translated into the local language.
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@... You mean the flow will translate according to the language of customer's browser but not the language customer is using in the bot?
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That's correct. Answer Bot language is determined by the browser locale.
For example, if the end-user browser language is in French, when they open up the web SDK, Answer Bot will be rendered in French.
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@... To confirm we are on the same page, you mean auto translate works for flow builder too? or just works on the answer bot response, thanks
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Detecting the language of a website automatically can be accomplished through various methods and technologies. Here are some common approaches:
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HTTP Headers: Many websites specify the language in the HTTP
Content-Languageheader. Web browsers can use this information to determine the language of the content. However, not all websites provide this header. -
Meta Tags: Some websites include meta tags in their HTML code to indicate the language. For example, the
<meta>tag with thelangattribute can specify the language. Browsers can use this information for language detection.
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