Allow Light Agents to Submit CSAT Surveys for Tickets they Submit
Feature Request Summary:
Light Agents should be able to submit CSAT surveys for tickets that they are the requester.
- We are looking to use ZenDesk Sell in connection with ZenDesk support. ZenDesk Sell users are automatically made Light Agents in ZenDesk support. When a Sell user creates a ticket in for support, they will not receive a CSAT survey. Our sales team submit a large volume of tickets with our internal support team for common IT problems. Without CSAT surveys for them, our CSAT score will be missing a significant user base.
- We have business team members that write Guide articles to assist our customers. These business team members understand the products and the customers well. So they are best equipped to write the articles. However, they also submit tickets to our IT support team for common IT support issues. They are not able to complete CSAT surveys, so we miss their input and experience from our CSAT results.
Business impact of limitation or missing feature:
This is critical for us to understand our CSAT across our entire organization,
Other necessary information or resources:
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