Feature request: individual submit buttons instead of drop-down

Publication le 10 août 2020

Hi all,

I am writing this as I think it would be a great idea to get the zendesk submit expander built into Zendesk to help with productivity for all. Originally posted here

Due to changes within Zendesk sadly the extension breaks from time to time and I strongly feel like this should just be a thing that is part of Zendesk.

My plea is please either change the submit buttons to be like this for all or make it a configurable option within someone's user profile for those who want it, I find it inproves productivity and reliability on what type of submit you are doing on a ticket compared to the dropdown.

Chrome Store: https://chrome.google.com/webstore/detail/zendesk-submit-expander/hpocmjkijiifppldckmofghmhjmmmcdk

Github: https://github.com/frogamic/zendesk-submit-expander

10 commentaire

Date

Les plus récentes

Gaurav Parbat

12 juin 2024

Hello Everyone,

Thank you for your feedback here. At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member. Alternatively you can use custom ticket statuses to increase or decrease the number of options in the submit dropdown. I realize this is not the best path forward, but for now we don't plan to make any further changes in this area.