Integrated tasks list

9 Commentaires

  • Nicole Saunders
    Zendesk Community Manager

    Hi Jon, 

    Thanks for your feedback! This isn't a request we have heard very much from our users to date. But, we'll continue to collect votes and comments on your request to see if it is something that should be prioritized for development. 

  • Leah Hughes
    Zendesk Employee

    Hi Jon, 

    Thanks for your feedback! Could you tell me a little bit more about how you're trying to use Zendesk? More information about your business goal/workflow that requires you to have this need and what impact not having it has on your business would be really helpful so that when we go to Product to advocate for your needs, we have the full picture. 

    Thanks in advance!

  • Dana B

    @... Did you hear from Jon?  I am also looking into the possibilities of a "task" feature for deployment. Is this something that Zendesk is looking into?  Please advise. 

    Thank you!


  • Andrea Moscatelli

    Corretto Jon, anche a me manca molto la possibilità di filtrare i task con smart list per verificare e riprogrammare nel futuro i task scaduti recentemente.

    Avanti Zendesk, i meccanismi sono già pronti, un piccolo sforzo, please!!

  • Jon Woliter

    We have now left Zendesk, the support product has stood still far longer than we were prepared to...

    Such a shame

  • Jess Oliver
    Zendesk Luminary

    I am also in need of this! I checked out Sweet Hawk as well, but instead I am trying to do a bunch of configuring with side conversation tickets, but triggers don't recognize the different options (email, ticket) and we do not use slack. 


  • Lindanne Mureu

    We want to have an option where we can link my custom ticket types to a reminder/deadline and have triggers/automations fired according to my specification- maybe 1 hr or days before the lapse of a TAT that I had given a customer on a ticket.

    PS:I have just started a trial on sweethawk. Set up is tedious for me and it would be good if Zendesk have this.

  • Harriette Johnson

    This would be great for us; we have several actions required per form. Some are day to day tasks, but others can be sporadic and a task to do list would be beneficial as a reminder of what's left to action. Sweet hawk has been tested before for notify app, but set-up was dreadful so don't really want to have to add in tasks app as no support offered and you pay extra for the privilege! 

  • Giorgos Kotsikis

    I believe it would be highly beneficial to introduce a task management feature or section within Zendesk. For instance, some teams handle tasks alongside their support conversations, and instead of relying on third-party tools like Asana for this, we could seamlessly use Zendesk's own task management capabilities.

    I believe it would be more advantageous for all users of your platform to have a comprehensive suite of tools under one roof.


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