In our Zendesk tickets, we have a couple of numeric or decimal fields in many. It would be efficient for the agent if the calculations or comparing these fields could be set up.
- I have costs like hotels, meals, and others which are numeric fields. In the end, I have field 'Total' where is a number which is a sum of the three previous fields.
Hotel + Meal + Other = Total
The above will help us to eliminate human error when calculations are done manually and manually copied.
- I have different costs, and some costs cannot be higher than the other. I would like to have a possibility to set up such conditions, which would pop-up an error and prevent from submitting a ticket.
Example (based on the previous one):
Meal < Total
Meal = 20
Total = 10
It will show an error saying that the Total field cannot be lower than Meal
Meal = 10
Total = 20
No error, agent can submit a ticket
Vous devez vous connecter pour laisser un commentaire.