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Need a placeholder for satisfaction reason

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Chad Dodds

Publication le 17 août 2016

Hello, I would like to request that you add a placeholder for the customer satisfaction bad rating reason. We use a trigger to notify all team leads when a bad rating is received. This notification includes information about the rating and ticket, and I would like to add the reason to this list:

Requester: {{ticket.requester.name}}
Assignee: {{ticket.assignee.name}}
Group: {{ticket.group.name}}
Ticket ID: {{ticket.id}}
Link: {{ticket.link}}

Satisfaction comment: "{{satisfaction.current_comment}}"

Thanks!

42

32

32 commentaire

Date
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    Almog Zamir

    Hey, ZD team, it's been more than two years since your last “official” announcement about this feature.
    Can you share when it will be released (as part of your roadmap)? 

    0

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    Marc W

    Same here! +1

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