How to view a list of all Organizations, with the Organization fields as the columns?

Planifié


Publication le 02 mars 2015

I would like to see a list of all Organizations, with all the Organization fields as columns.

I thought I might be able to create a view to do this but it doesn't seem to be available.

The closest I could find is under Manage > People, browse by Organization. But this just lists the associated tags, rather than easy to sort and compare columns for the Organization Fields.

 


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35 commentaire

Hi Thomas Loesch - thank you and a very happy new year to you too! :)

Thanks for checking in, I've updated the official comment to reflect the new release date, we expect to release the first upgraded version of the Organizations page by Feb 2022. 

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Hello Pratishtha Nahata, 

I wish you a happy new year and I hope you are well.

Any update to share with us upon this topic?

It would be very helpful for us to ease our organizations's management and update.

Best regards, 

Thomas

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Thank you for getting back to me April Buck and Alicia Solis! I will reach out to you via email shortly.

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Pratishtha Nahata I am interested in helping with the ORG listing feature that Zendesk is working on. Please let me know how I can contribute. 

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Pratishtha Nahata I would be interested in contributing by suggestion or testing the ORG listing that ZD is now trying to create. Please reach out to me with more information on how I can help.

 
Thanks
A~

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Officiel

UPDATE (10-Mar-2022): We've just launched the Organizations page with new UI, with attributes as columns. You can view this page by heading to <yoursubdomain>.zendesk.com/agent/organizations. 
We have a ton of new features we want to add to this page, and are currently working on introducing 'sorting' capabilities on the columns!

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Hi everyone!

We are pleased to say that we are working on a feature that shows a list of Organizations in Support. By the end of this year we expect to release a basic version of this page (UPDATE: this has moved to early 2022), and over the course of the next year we'll be working on enhancements to filter and save lists of Organizations.

We will be conducting research on what data is most important for you to see on this page and what you hope to use it for in the next quarter - please let me know if you'd like to talk to us and share your thoughts.

We'll keep you posted on new releases and updates.

Thank you so much for taking the time to share your feedback with us! :)

- Pari

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There are a lot of different requests contained in this thread, including desires to view a list of organizations directly within Support, to be able to report on organizations within Insights, comments related to organizations and Salesforce... 

To start, you can get a list of your organizations via the API: https://developer.zendesk.com/rest_api/docs/support/organizations#list-organizations

There is also the ability to do some reporting on organizations in the newer Explore reporting tool, some of which is explained in this conversation: 

https://support.zendesk.com/hc/en-us/community/posts/360035861233-Reporting-on-organisation-data

If neither of those covers your organization related needs and what you are looking for is different from what was suggested in the first post in this thread, I encourage you to create a new feedback post for what you specifically are looking for. This will make it easier for the product managers to follow and for other users to up-vote. 

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Well nothing has happened apparently in 5 years, is there a way now to see a list of all organizations in Zendesk Support? 

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I need to be able to create reporting by organization to help support our customer success department so they can know what support an organization ranks against others and support needs go towards a customer success. This is a very important need to have access to all the attributes of an organization specifically any that are customized in Zendesk. 

Please let us know when this will be added to your road map as it seems like this has been requested for a long time now.

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I also would like to report on ORG in ZenDesk, as well as attach documents at the ORG level.

Here is my use case:
I created the following Insights report/listing in ZD for ORG & would like to replicate it in Explore now. The fields selected exist only on the ORG record.

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