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Trigger Received At
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Publication le 05 janv. 2015
Can we get a Ticket NOT received at option? I have a bunch of support email addresses and don't want duplicate email going to the requester so adding a Ticket NOT received at xxxx@zendesk.com would allow me to specify those channels individually.
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34 commentaire
Bailey Whitaker-Lea
Hi Everyone -
New PM for Triggers & Automations here, catching up on the requests in the Community. It has been great to see all the feedback from you! I certainly understand your frustrations around inconsistent operators and needing more flexible logic to build your triggers. We are actively working towards improving these areas.
As for the original ask in this post, adding 'is not' for the received at condition, I'm working with the engineers to understand the level of effort. It may take a little investigation work, but you can expect an update from me in the next few weeks.
UPDATE:11/17/2022
We have opened an investigation task around adding 'is not' logic to the received at condition. I'll share more once that is complete. Thanks all!
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[VI] Julia Laars
+1
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Christian Kogler
Absolutely need this!
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Sindre Gahlla
+1
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