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Exporting Chat transcript

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Karen Hayes

Publication le 19 mai 2021

If you have previously exported a chat transcript and then do another later the original email address from the previous export remains.  This field should refresh and be presented each time blank.

If not noticed, this could result in the transcript being sent to the wrong person creating a data breach.

which, in my case has been escalated to our legal team for review and recording.

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    Nicole Saunders

    Zendesk Community Manager

    Thanks for taking the time to share this feedback, Karen!

    If others have similar needs, please up-vote Karen's post and share any additional details you have in the comments below.

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