With agents on both chat and call queues, it can be hard to manually toggle between each and not miss interactions. If a chat comes in, they won't be able to also answer a call. We don't want the customer waiting too long and or causing our metrics to show lots of missed calls. It would be great if an agent is live in both a chat and talk queue and an inquire comes in, they are temporarily placed on unavailable until they end the chat or call, or place themselves manually back in the queue.
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