Feature request - Repeat incoming chat notifications every x seconds
I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been resolved.
Looking to get new insight on how to make this possible.
Link to original post.
Feature request to add repeated incoming chat notifications that occur every x seconds.
Use case 1: Someone has stepped away for a minute and doesn't know that there is an incoming chat because the notification only sounds once.
Use case 2: If a chat request isn't handled in x seconds, it will send the notification again so other agents know that it needs to be taken.
Our agents has repeatly requested this feature, especially doing lockdown and working from home as there can be many interruptions doing the day they don't normally would have to deal with. We have also seen an increase in response time and I'm certain this feature would be a great way to lower the response time.
we'd love this too!
This would indeed be very useful. I'm having the same issue with my team
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