Notify Side conversation recipient through Automations

8 Commentaires

  • Jamie Noell

    We have a similar need to resend a Side Conversation if there has not been a response via an automation just as we do a pending ticket's public reply.

  • Martina Kulik

    Same need here. Any ideas for a workaround?


  • Katie Sullivan

    Please let me know if anyone has found a workaround for this, or if this is a planned Zendesk feature. We want to be able to automate followups on side conversations

  • Thomas Lang

    Looking for this as well, did anyone find a workaround for this?


  • Sam

    Would be helpful for us as well!

  • Max

    That would be SO useful for us as well !

    We didn't find any workaround except creating a child ticket instead of email.. (assigned to yourself then changing the requester). Not ideal.

  • Lydia Forsyth

    This would be a great feature! 

  • Anna Billings

    +1 - we are looking for the same functionality to be able to send reminders in side conversations if the recipient has not responded to us


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