Allow email addresses to be CC'd that are not users

5 Commentaires

  • Sagi Welzman

    Hey @... 


    Although not a free app,  it works great 

    I'm been using this for over a year and I highly recommend 

    Please take into consideration that it's auto cc  which means you add first the cc in an organization  / user respectively in order to work. 


  • Jacob Mattison

    HI, Sagi. Thanks for the suggestion, but if I'm understanding what this does, I'm not sure it would help us. Our need is for end users to be able to CC other people, who may be different on every ticket, and who we don't know about. For example, a user in the admissions department (who is a user in our application) puts in a ticket about making payments, and needs to CC someone from the finance department (who isn't a user in our app). Later, they put in a different ticket about web service imports and they need to CC someone from the IT department (who also isn't a user in our app).

  • Melissa Lucore

    We experience this same issue. Some customers may CC colleagues that are relevant to the issue, but those colleagues are not users in Zendesk. Is there anyway to allow this?

  • Yoram

    The same issue as Melissa is describing. 

    Moreover, it just consumes the time of managing these users who were added to the CC into organizations as the customer might add persons of interest that are not a part of his organization.



  • Trifork Denmark

    +1.  Sometimes, the customer needs to bring in a certain user on a ticket that doesn't exist in our zendesk and the right solution to that is not to first ask to have them added to zendesk so they can be cc'ed, create the ticket with user on cc, then removed from zendesk again afterwards because that user isn't meant to have access to zendesk in general.


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