• Commentaire officiel

  Dave Dyson

  • 22 juillet 2021 01:01

  Hi everyone – our Product team is hoping to add Followers as a condition in Views later this year. See Salvador's official comment in this post: Use Followers as VIEW parameter conditions.

  I'm going to close this thread since that one covers the same ground, so I'd highly recommend going to that post and clicking the Follow button to receive updates. Thanks everyone for your input!

• Lorin Rivers

  • 15 mars 2021 21:59

  I don’t think that a follower view should be a paid add-on. It absolutely needs to be a top-level feature.

• Fabio

  • 17 février 2020 12:38

  There's an option to do that in your profile. 

  

  But for me that's not sufficient. Zendesk is focused on Views and that's where the Agents manage all of their Tickets. So that's where I would expect to also see the Tickets I'm following. 

• Polyglot Group

  • 18 février 2020 05:29

  Thanks so much for that tip, Fabio!

  It's a quick way around it, but I agree that we still need a proper View...

• Thomas (internalnote.com)

  • 11 août 2020 14:54

  Community Moderator

  Hey,

  I tried to create a better experience for agents with the Follower View Marketplace App for Zendesk Support:

  https://www.zendesk.com/apps/support/follower-view/

  

• Ruddy DEROSIERS

  • 1 juin 2021 09:18

  I agree with all of the above comments.

  Time to wait a few months (years?), Has someone found a way to list these tracked tickets thanks to the API?

  Thx

  Ruddy

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