Customize search results columns
We like the power of the search but it'd be even better if we could choose which columns show in the search results, similarly to how you can when creating Views.
Any update on this request?
Organisation would be a very important column by receiving the results of the genereal search. It would be great to have the possiblity for customising, in the meantime it would help if you could add the organiation column to this view
It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfortunately in the search result you do not have a column 'organization'. For a sales person this is a very important information to get a quick overview.
I have received dozens of requests from our sales people to make it visible. So please implement the possibility to customize the search result.
Thanks for the feedback, all.
We understand the urgency and the need for customized search results views based on user role, organizational function, and effectiveness. Significant work is being planned for 2022 and 2023 to expand the usefulness and improve the user experience in the Support search space. This feedback is extremely valuable and important to us.
We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event - https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/
I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want.
The answer from my point of view is: the possibility of a column definition at least for standard ticket fields.
I would be very happy to see this implemented.
Thanks a lot
Hello, apparently we need to make comments to express our need. There are several of us, about 100 comments, who want an organization column in the Support search in the Tickets tab. There have been comments since 2018 on this thread. You first ask us to express our need on this comment and then 4 years later you create an event for us to tell you what we need.
We need this feature, and it's been 4 years of asking, I hope you take this comment into consideration.
It is actually pretty crazy for the amount of $$$ it costs per user, and a feature that seems to be the sought-after based on comments, and 4 years old is not yet addressed!!! Zendesk team where are you with this? Surely you should be able to customize the search by custom fields without having to go with the convoluted Advanced search app.
Is there any update on this? This organization field not showing when searching for tickets seems like a HUGE blind spot that needs to be taken care of. We should be able to customize the search columns in the same manner as views. The fact that people have been asking about this since 2017 is wild to me.
I agree with this update. Its really important.
Being able to add custom fields into the Search results would allow our team to hone in on target tickets when looking up a broad range of subjects. Is there any update on this as a roadmap item?
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