Does Zendesk Support OpenID Connect?

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42 Commentaires

  • pascal.halajda

    Hello Caroline Kello

    In august 21 you said : We agree that this is a standard that we need to adopt and have OpenID Connect on our 9-month roadmap.

    Do you have news about that ? It's an important constraint

     

    Tks a lot

     

     

    4
  • Barkha Bhatia
    Zendesk Product Manager

    Hi pascal.halajda

    First of all, thanks for you feedback and participation through Zendesk Community. My name is Barkha , I have taken over some of the Zendesk Authentication capabilities, and OIDC is part of that. I have emailed you on this topic. Will wait to hear from you. Thanks again.

    0
  • Barkha Bhatia
    Zendesk Product Manager

    Hi Diego Martin

    First of all, thanks for you feedback and participation through Zendesk Community. My name is Barkha , I have taken over some of the Zendesk Authentication capabilities, and OIDC is part of that. I have emailed you on this topic. Will wait to hear from you. Thanks again.

     

    0
  • Magdalena Luz

    What is the state on this? If there has been some progress could you please share your plans and roadmap? If not, explain why you think a widely supported standard is not important to you...

    1
  • Paul

    One more person waiting for OpenID support here.......

    2
  • Christopher Boerger

    @... any updates on the roll out is there an EAP? 

    0
  • Barkha Bhatia
    Zendesk Product Manager

    Hi Christopher Boerger

     

    Thanks a lot for your question, this feature is under consideration, we are working through the early designs.  

    0
  • Barkha Bhatia
    Zendesk Product Manager

    Hi Magdalena Luz

    Thanks for your question, OIDC is a crucial part of our roadmap and this feature is under consideration, we are working through early designs. Roadmap wise we are committed to provide best and secure Authentication experiences. In the past few months we have heavily invested in Multiple SSO connections to allow multiple SSO instances to connect to one single Zendesk instance so that your comapny's agents, BPO agents and your end users all can login to Zendesk using SSO. We have recently closed EAP for it and looking forward to its GA. It was a Huge undertaking and many customers are looking forward to it - I would love to show you demo of that if your organization also has similar use case. Besides that we are also committed to enhance user experience for login UIs for Zendesk Native Authentication (UserName/ Password). We appreciate your feedback and engagement through community. Thanks a lot. Please feel free to email me barkha.bhatia@zendesk.com in case you have more questions.

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  • Clancy Carberry

    Any update on this? Looking for this for our set up as we are unable to use any of the others. 

    2
  • Daniel Winter

    Barkha Bhatia would also be very interested to get feedback on the OIDC part as our application already supports OIDC and we would like to integrate with Zendesk

    0
  • Caroline Kello
    Zendesk Product Manager

    Hey folks, stepping back in as Barkha's no longer at Zendesk: we're in active development for supporting OIDC as a custom SSO configuration, alongside SAML and JWT. We'll be opening this up for a public Early Access Program in Q1 '24. I'll be back to update this post once it's available and it'll also be announced on Current and upcoming Zendesk betas so make sure to follow that article. 

    1
  • Daniel Winter

    That's great news. Thanks for the update!

    1

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