Adding a notification banner to your Help Center v2

280 Commentaires

  • Stuart Buddrige

    Hi Brett Bowser yes this option is enabled. I'm not 100% sure what it does though to be honest!

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Stuart, can you share the exact code you're using on your site so we can take a look?
    1
  • Stuart Buddrige

    Hi all,

    Another question from me - I simply cannot get the text colour to change at all. The original code is below:

    /* change the background color by editing "background"  */
    /* change the text color by editing "color"  */
    .ns-box {
        position: relative;
        background: rgba(0,128,0);
        padding: 10px 20px 20px 20px;
        line-height: 1.4;
        z-index: 1000;
        pointer-events: none;
        color: rgba(250,251,255,0.95);
        font-size: 85%;
      border-bottom: 1px solid #DDD;

    When I amend 'color: rgba(250,251,255,0.95);' and save the style.css, nothing happens to the colour. All I want is white text!!

    I can amend the background colour no problem, it's just the text colour which is causing me issue.

    RE: my other issues, I am fairly content with how I have got things configured currently - I really appreciate everybody's kind help.

    0
  • David Crichlow

    Stuart Buddrige can you post an example of the CSS that you used?

    Mine looked something like this 

    a[href*="/hc/en-us/articles/44166706125-Order-Taker-Order-Payment"] {
        display:none;
    }


    Depending on your other styles you may try !important after none.

    display: none !important;
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  • Stuart Buddrige

    Hi David Crichlow could you give me an idea of where your section of code may be in the .CSS? My file is over 6.5k lines and I can't find anything similar to your code at first glance.

    Thanks"

    0
  • David Crichlow

    Stuart Buddrige I'm not sure I fully understand the question, but I manually added the CSS style close to the top of the CSS file.

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  • Stuart Buddrige

    David Crichlow I added the below code to my Sandbox instance and I could still view the article (I tried refreshing, using an Incognito window and using a different machine):

    a[href*="/hc/en-us/articles/9613354347924-Service-Outage-"] {
        display:none;
    }

    I also tried:

    a[href*="/hc/en-us/articles/9613354347924-Service-Outage-"] {
      display:none !important;
    }
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  • David Crichlow

    Stuart Buddrige my solution doesn't stop you from viewing the article if you have the direct link. It just removes it from the list in the category or section pages. On further thought, a user could still search for the article and find it, so this wouldn't fully solve your problem

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  • Stuart Buddrige

    I see David Crichlow - thank you for coming back to me. And that's exactly what I'm looking for - currently I have the articles published to a section on the site there is no navigable way to - but if you search for them, you can access them. This is what I'd like to disable,

    Any ideas anybody else? Thanks in advance.

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  • Frank Ippolito

    Newbie here: Forgive my ignorance, but does adding this banner require modifying code on our Zendesk site? On the GitHub page, you refer to opening the “HTML Tab in Zendesk”; how does one actually open the HTML tab? Is it simply using the “View Source” command (in Safari) to view the web page's underlying code and then modifying it?

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