Adding a click-to-chat link
Open the chat window by clicking a button or link on the Help Center.
This can be achieved by adding a few lines of code in HTML and JS.
Steps:
- Attach following code to your image/link/button which would be clicked to launch chat widget, following attaches javascript to a html-link (which can wrap an image or icon -- button)
//to attach to a html link
<a href="javascript:$zopim.livechat.window.show();">
<img src="yourbutton.png" alt="Chat Button" />
</a> - Add following in your JavaScript code (General > Customize Design > JS). This code hides the chat widget, so it doesn't show up by default on page load.
$zopim(function() {
$zopim.livechat.hideAll();
});
Following Images show how you can put code on "Ask a Question" icon, and clicking on it would show Chat widget on the page:
It's quite simple, and that's all required to show chat widget on click of a button or link. The Zendesk Chat (JS) API provides more stuff which can be used to suite different requirements.
Please try, and share your feedback. If you face any issue, or need help, please feel free to leave a comment in this post, and we would try to help you asap.
Cheers!
Team Diziana
Visit Diziana to download free and premium custom responsive ready-to-use Zendesk theme or Zendesk template or Zendesk plugins for Zendesk Help Center. Brand your Zendesk Help Center, and provide fantastic self-service customer support experience.
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Hi
How do I get into my source code? I've read that there should be a link in the bottom right of my screen in customization but I don't have that option?
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Hi Nigel!
As long as you're logged into Help Center as an agent, you'll be able to see the editor box in the lower right corner of your Help Center (not your agent interface):
Click on Customize Design, then Edit Theme, and you'll be able to see the tabs to access your HTML, CSS, and JS source code:
Let me know if you have any other questions!
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Thanks Jessie to walk him through.
@Nigil, hope this would have worked.
Let me know if we can offer any further help
Thank you
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Does this work for adding a link to chat on a website or just the help center? I need to be able to have chat open when you click a button on a website.
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Hey Sheila!
I don't know whether this would work on an external site, but we do have a web widget that will make chat and Help Center available on external sites. You can find our more about that here: Using Web Widget to embed customer service in your website.
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@Sheila: This would work on your website.
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Hi Team,
I copied the above two codes ,to enable chat widget on button click.It is working fine.But i also have the default chat widget in copenhagen theme.Can you please tell me how to hide the default chat widget?
Also is it possible to have similar kind of widget on button click for emails as well?
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When i attempt to do this over HTTPS (which my website is using) it gives a console error stating it's trying to load insecure content. How do I configure this to load the correct HTTPS chat window?
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Hi Mikeisrain!
I'd like to open a ticket for us, as we'll need account-specific info to properly address the issue. You'll receive an email from me shortly :)
Best,
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I've tried solution on the top but none works so I've tried using this solution that works on me.
If you are using button you can use this, this works on me.
1. <button onclick="zE.activate();">Chat Us</button>
2. or using text link <a href="javascript:zE.activate();">Chat us</a>
3. be sure to add this two script via footer before body tag closing.
4. <script>if(loggedIn) {zE(function() {zE.show();});}</script>
5. <!-- Start of Zendesk Widget script -->
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=YOUR KEY"> </script>
<!-- End of Zendesk Widget script -->6. Hope this helps
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Thanks for sharing a solution, John!
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Hi Everyone,
I've tried the solution on top. It works fine but I have problem regarding on the flow.
Is this possible?
If I clicked the image it will hide and the form chat will come up.
Otherwise If I minimized the form chat, the image will come up.
Thansk,
Glenn -
Hi Glenn!
I'm not sure I totally understand what you're asking here. When you say "image", do you mean the "click to chat" button? Or are you envisioning something else?
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Saludos, yo tenia el mismo problema y utilice la siguiente solución:
<script>
function Chat(){
var script = document.createElement("script"); //Make a script DOM node
script.id ="ze-snippet"
script.src = "https://static.zdassets.com/ekr/snippet.js?key=KEY";
document.head.appendChild(script);
}
</script><input id="clickMe" type="button" value="clickme" onclick="Chat();" />
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I found this excellent tutorial. Hope it helps someone :)
Quickstart – Creating a launcher for the Web Widget (Classic)
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i embed the code but my chat popup is not open error(zopim live chat not define...
please help
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Hi Hunza!
I created a ticket on your behalf. Don't worry! one of our Support will reach out to you via email.
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