How to organize an excellent tickets categorization in Zendesk

3 Commentaires

  • Jennifer Rowe
    Zendesk Documentation Team

    Love it, Andrei! Thanks so much for sharing this great tip!

    0
  • Andrei
    Community Moderator
    The Wise One - 2021

    I am happy to know it, @...! Thanks for your feedback! 

    0
  • Per Näslund

    Awesome! Here's another AI Ticket Categorizer that uses more modern and better AI than Monkeylearn to learn from your historical tickets. It basically works in all languages as well. Train it in one language but use in almost any language:

    https://www.zendesk.com/marketplace/apps/support/513754/ai-ticket-tagger-by-labelf

    0

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