HC Tip: Add "Promoted Articles" to front page + modify text in multiple languages

8 Commentaires

  • Lanna L.

    @Andrea, This is very helpful. I also like the organization of your help site in 4 clickable tabs. Was this placeholder code  or a theme that Zendesk provided or did you have someone do this inhouse. I have only been using the new Help Center for a short while so I am trying to figure out my customization options. Thanks for your help

  • Andrea Saez

    Hi Lanna,

    We did this in-house. 

    You can check the document I wrote here: https://support.zendesk.com/entries/25627507-Adding-Navigation-Images-to-Help-Center-with-use-of-dynamic-content-

    Best of luck!

  • ModeratorWes
    Most Engaged Member of All Time - 2021

    Great tip Andrea and thanks for sharing!

  • Varun Juneja

    Hi Andrea


    I followed your tip and modified the CSS as the handlebar was already there on the home page

    But it doesnt show the articles bulleted. There are no bullet points showing up for me

  • sylvain.egger


    The post is quite old but I'm trying to get my promoted article always on top on the homepage by reproducing your tip and here is the error I get when modifying my homepage code:

    Thanks for your help!

  • Trapta Singh
    Community Moderator
    Zendesk Luminary
    You are right, this post is quite old and is outdated now. Please use the below code to show the list of promoted articles instead of one mention in this post.
    {{#if promoted_articles}}
    <section class="articles">
    <h2>Popular Question</h2>
    <ul class="article-list promoted-articles {{#isnt settings.custom_block_visibility 'show'}}update-width{{/isnt}}">
    {{#each promoted_articles}}
    <li class="promoted-articles-item">
    <a href="{{url}}">

    Let me know if you face any issue.


    Team Diziana

  • Shay McElroy

    This is what I'm getting.

    1 error

    Not possible to access `custom_block_visibility` in `settings.custom_block_visibility`

  • Trapta Singh
    Community Moderator
    Zendesk Luminary

    Hi @Shay,
    Can you provide little more details on it? Where are you putting this component? Are you trying to put it in the promoted_articles component?
    An screenshot of your template will be of great help.

    Team Diziana


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