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whatsapp in zendesk support different languages?

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Mamantha

Publication le 04 nov. 2021

we support different languages, how to set up to let the system's auto reply and survey questions to be the languages accordingly ,for example Portuguese. I believe many people need this feature, pls help to achieve it.

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    Maggie LaBelle

    Zendesk Product Manager

    Hi there, thanks for your feedback! We agree this is an important feature and we're working on improving this functionality so you can better serve customers in their preferred language.

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    Mustafa Deliveli

    We provide support in different languages, as well and would like to detect the language of a Whatsapp ticket so that it can automatically be assigned to the relevant agent...

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