End-User New Message Notification

3 Commentaires

  • Miranda Burford
    Zendesk Product Manager

    Hi Paige Abid,

    Thank you for your suggestion!

    If the widget has been minimised, then the end user should see an unread messages counter on the Web Widget launcher.  But I agree that it may not be enough to alert the end user.  We are actually thinking about sound notifications and have this on our roadmap for 2022.  Stay tuned for more on that next year!

    Thanks

    - Miranda.

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  • Morgan King

    Is this still anticipated to do and is this going to be for both Chat and Messaging?

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  • Miranda Burford
    Zendesk Product Manager

    Hi Morgan King,

    Yes, end user sound notifications are still on the roadmap and are planned to be introduced into messaging in Q4 2022.  We don't have plans to work on anything in this space for Web Widget (Classic)/live chat.

    Hope this helps!

    - Miranda.

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